1. OVERVIEW 

Solar Trade Warehouse operates as a national procurement and distribution network. We are committed to strict data security and full compliance with UK GDPR. This policy details how we collect, process, and protect your personal data when you interact with our platform and request trade-level solar pricing.

2. DATA WE COLLECT 

To accurately calculate regional allocations and provide precise procurement pricing, we capture specific data points through our secure inbound forms:

• Contact & Location Data: Full Name, Postcode, Phone Number, and Email Address.

• Utility Data: Average monthly electricity bill.

• Technical & Tracking Data: IP address, browser type, Meta Pixel data, and website interaction metrics for internal analytics and conversion tracking.

3. PURPOSE OF PROCESSING 

Your data is strictly utilized to facilitate our direct-to-homeowner procurement model:

• Allocation Verification: To check local postcode capacity for monthly installation slots.

• Quote Generation: To provide pricing and specifications for our standardized systems (Trade Starter, Trade Plus, and Trade Battery Bundle).

• Operational Communication: Immediate routing to our secure CRM for instant notification and follow-up from our internal sales team.

4. THIRD-PARTY DISTRIBUTION 

We do not broker or sell your personal data to external marketing agencies. Information is shared exclusively with verified operational partners required to execute your deployment:

• MCS Certified Installers: Fully audited national contractors assigned to fulfill your specific regional installation.

• Infrastructure Partners: Secure CRM providers, website hosting services, and analytics platforms required to maintain our digital infrastructure.

5. DATA SECURITY & RETENTION 

We maintain industrial-grade digital security. All data transmitted through our website is encrypted, and access to our CRM is strictly restricted to authorized Solar Trade Warehouse personnel and essential contractors. We retain your data only for as long as necessary to fulfill the procurement process or comply with legal and regulatory obligations.

6. YOUR UK GDPR RIGHTS 

You retain full control over your personal data under UK law. You have the right to:

• Request access to the personal data we hold about you.

• Request correction of incomplete or inaccurate data.

• Request complete erasure of your records from our systems.

• Object to processing or withdraw consent for communication at any time.

To exercise any of these rights, please reach out to our compliance team via the Contact page.